Lumera legal review pack

Terms of Service

Launch review copy for Lumera’s US service. Not yet effective; an effective date will be assigned when these terms are adopted.

About Lumera

Lumera is operated by RW Soccer and Tech LLC, a Florida limited liability company. Business address: 10433 SW 26th St, Davie, FL 33324, USA. Contact: support@lumeramanager.com. Lumera’s fictitious-name registration is planned before public launch and has not yet been completed. These terms cover the website, app and any available Lumera API. Invited testing is free; it does not enroll you in a paid subscription.

Eligibility and accounts

Lumera’s initial public launch is for US residents aged 18 or older. You must provide accurate account information, protect your sign-in methods and have authority to act for any business or person whose content you manage. Access to one workspace does not grant access to another. Notify us if you suspect unauthorized access.

Your content

You retain your rights in content you provide. You allow Lumera to store, process, display and transmit it to provide the requested service, protect the service and meet legal obligations. This includes sending selected content to an AI provider for assistance you request and approved media to the social accounts you choose. We need separate permission to use your content in advertising. You are responsible for the rights, consents and releases needed for images, videos, music, voices, likenesses and personal information.

AI assistance

AI suggestions may be inaccurate, resemble existing content or contain inappropriate claims. Review facts, rights, disclosures and platform suitability before using them. Lumera does not guarantee originality, engagement or revenue. Do not submit sensitive information that is unnecessary for the request.

Social accounts and publishing

Connecting a social account authorizes the permissions shown by its provider. Before posting or scheduling, review the destination, title or caption, media, audience, disclosures and timing. Approval authorizes delivery as selected. A queued request is not confirmation of publication. Provider processing, expired permissions and service limits may delay or prevent delivery. Check the destination before retrying an uncertain request. Cancellation may be impossible after a provider accepts it; published posts may need to be removed on that platform.

Platform terms

Connected platforms operate independently. Their names and marks do not imply endorsement of Lumera. Availability depends on account eligibility and provider permissions or approval. YouTube features use YouTube API Services. By using them, you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms. Google’s Privacy Policy is at https://policies.google.com/privacy. You must comply with the terms, developer restrictions and content rules of each connected platform, including required advertising, sponsorship, audience and synthetic-media disclosures. Do not use Lumera or its API for automated engagement manipulation, unauthorized scraping, spam, credential sharing, circumventing rate limits or evading suspensions. Providers may independently restrict or suspend accounts; Lumera cannot guarantee prevention or reversal. Restrictions do not permit evasion through other accounts or API keys.

API access

API access is planned for public launch and is available only when enabled in your account. API projects and keys receive explicit permissions for selected workspaces; every request must identify an authorized workspace. Workspace access does not itself grant spending authority. Protect and revoke your keys as needed. Do not share or export social credentials, resell raw provider access or evade a provider’s restrictions. YouTube functionality and data are excluded from the external API unless YouTube expressly authorizes that model. Available API operations and limits will be documented when released.

Subscriptions and usage

When paid service becomes available, one billing account covers your subscription and authorized app/API usage. Applicable included allowances are shared. Prices, billing periods, units and taxes will be disclosed before purchase; prices are not yet set. Subscription renewal requires a purchase that clearly states renewal terms. API usage beyond an allowance requires the billing owner’s separate opt-in to disclosed rates and spending limits. API overage consent does not authorize extra app charges. Disabling overages stops new overage use but does not erase valid charges already incurred. No charge is authorized by creating an API key or using invited testing. Lumera does not charge for YouTube functionality offered free by YouTube.

Cancellation and refunds

You can cancel a paid subscription before its next renewal through Account → Billing, or contact support@lumeramanager.com if that is unavailable. Cancellation stops future renewals; access continues through the paid period unless you request closure. For your first paid subscription, request a refund within 14 days of purchase for a full refund of that subscription payment, including applicable tax. Later renewals and separately authorized API usage are normally nonrefundable, except for duplicate or incorrect charges, service failures requiring a remedy, or rights required by law. Contact us promptly about a billing problem. Approved refunds are returned to the original payment method within 14 days; bank processing may take longer. These paid-service rules apply only after billing is launched.

Acceptable use

Do not use Lumera for unlawful or infringing content, threats, harassment, exploitation, nonconsensual intimate imagery, deceptive advertising, impersonation, spam, fabricated engagement or evasion of platform enforcement. Do not access others’ data, extract secrets, introduce malware or intentionally overload the service. Obtain necessary media and music rights; a license on one platform may not cover another. Do not use Lumera for emergency communications or situations where failure could cause serious harm.

Responsibility for third-party claims

To the extent permitted by applicable law, you agree to defend and indemnify the Lumera operator against third-party claims, damages and reasonable costs arising from content you supply without the necessary rights, your unlawful use of the service, or your material breach of these terms or applicable platform rules. This does not apply to the extent a claim results from our own breach, negligence, willful misconduct or other responsibility that cannot lawfully be excluded. Any covered claim requires prompt notice, reasonable cooperation and appropriate control of the defense; no settlement may impose an admission or nonmonetary obligation on you without your consent. This draft provision requires final legal review and adoption before customer launch.

Reports, suspension and closure

Report abuse or infringement to support@lumeramanager.com with enough detail to locate the material and explain your concern; do not send passwords or tokens. We may restrict access when reasonably necessary to protect users, investigate misuse, comply with law or enforce these terms. Where appropriate, we will explain the reason and allow a response. You may stop using Lumera or request account deletion. Closing an account does not remove copies already published elsewhere. See the Privacy Notice and Data Deletion page for deletion details.

Availability and responsibility

Testing may include errors, unfinished features and interruptions. Keep independent copies of important content. To the extent permitted by law, Lumera does not promise uninterrupted service, error-free AI output or specific marketing results. Nothing in these terms excludes mandatory consumer rights or responsibilities that cannot lawfully be excluded.

Changes and disputes

Material changes to these terms will be dated and communicated before they apply where required. Contact support@lumeramanager.com so we can try to resolve a concern. Florida law governs to the extent permitted by law, without displacing mandatory rights or court and regulator remedies that apply to you. No mandatory arbitration or class-action waiver is imposed.

Privacy Notice

Launch review copy describing Lumera’s US service and current invited testing. Not yet adopted as the final launch notice.

Who is responsible

Lumera is operated by RW Soccer and Tech LLC, a Florida limited liability company. Business address: 10433 SW 26th St, Davie, FL 33324, USA. Contact: support@lumeramanager.com. Lumera’s fictitious-name registration is planned before public launch and has not yet been completed. We manage account administration, support, security and our own operations. For business workspace content, we also process information on the customer’s instructions. Contact us for any privacy request.

Information we process

Account information includes your name, email, sign-in identifiers, optional profile image, and any phone number or date of birth you add. We also store your account and communication preferences. Workspace information includes the business or project details and preferences you enter. We process uploaded media, filenames, tags, captions, drafts, campaign plans, schedules and approvals. Sign-in and connected providers may supply verified identity details, account or channel names, profile images, authorization scopes, encrypted access/refresh tokens, publishing receipts and permitted performance data. We never request your social-account password. AI support receives the messages you send and limited recent conversation context. With explicit permission, signed-in troubleshooting also sends saved platform names and aggregate post-status counts. It does not automatically send captions, media, raw errors or credentials. AI-only conversations are not persisted by Lumera. Some common questions receive reviewed preset answers without an AI request. We retain daily aggregate help topics, response sources, outcomes and timing counts for 90 days to improve support. These counts contain no messages, account identifiers, IP addresses or contact details. When you contact our team, we store your messages, contact email and sanitized screenshots for up to 90 days after the last message. Authorized support staff can read these conversations and use audited read-only account views to investigate issues. Guest support replies are delivered by email. For AI-only conversations, the AI provider may retain data under its applicable abuse-monitoring policies even when response storage is disabled.

How we use information

We use information to authenticate users, manage workspaces, store content, provide requested AI assistance, deliver posts you approve, display permitted analytics, respond to requests and protect the service. Infrastructure processes network and request information such as IP addresses, browser details, timestamps and error outcomes. We do not sell personal information, share it for cross-context behavioral advertising, or use YouTube API data to train AI models.

Providers and disclosures

Cloudflare hosts Lumera’s Workers, database and private media storage. OpenAI processes prompts and relevant content when you request AI assistance. Resend delivers transactional email. Google handles Google sign-in and optional Google Analytics. Connected social platforms receive the authorization and content needed to carry out your requests and follow their own privacy policies. Authorized workspace members can access workspace content. We may disclose limited information to comply with law, protect rights or complete a business transfer with appropriate safeguards. Processing may occur outside your state or the US; we do not promise a particular data residency.

Media and social posts

Your Album is private. Approved media may receive an unlisted HTTPS delivery URL so the selected social provider can retrieve it. Anyone who obtains that URL may access the delivery copy until revoked. Removing it from Lumera cannot remove a copy already downloaded or published by a social platform. The destination’s privacy settings control who can see your published post.

Cookies and browser storage

Essential storage keeps you signed in and secures sign-in transactions. The Secure, HttpOnly session cookie normally lasts seven days; sign-in/linking transactions normally expire after ten minutes. Browser storage remembers preferences, draft recovery and queued uploads. Clearing it may remove local unsaved work. Google Identity Services loads on supported sign-in screens and follows Google’s own practices. Use Sign out to revoke your current session; clearing a browser cookie alone is not server-side revocation.

Optional Google Analytics

Limited Google Analytics may run automatically for visitors located in a recognized US state or Washington, DC when our regional policy is current. Elsewhere, or when location or policy status is uncertain, it loads only after you choose Allow analytics. We use Cloudflare’s country and state classification to select the policy; we do not save that location with your account or send it as an analytics event. When your browser sends Global Privacy Control, we keep optional analytics off, including when you previously allowed it. A saved refusal overrides regional automatic collection. You can choose No analytics or withdraw through Analytics preferences without losing app access. Google receives network information, browser/device characteristics, a cookie identifier and predefined page or screen names. On public marketing pages, when analytics is enabled, we also measure traffic-source categories and approved campaign tags, section visibility, navigation and example interactions, active-time and scroll milestones, waitlist form outcomes, AI-help usage counts without messages, generic errors and site-performance metrics. We do not use session replay, record keystrokes or send form values to analytics. We do not send account names, emails, workspace identifiers, post content, media, social credentials or private authentication links. Advertising features and Google Signals are disabled. Your browser choice and Lumera analytics cookies last up to 180 days, with cookie renewal disabled. Withdrawal stops further collection and removes Lumera analytics cookies; it does not erase data already received by Google. Google’s retention and processing follow the property settings and https://policies.google.com/privacy.

Retention and security

We retain working content while needed to provide your service, until you remove it or complete account/workspace deletion. We use access controls, encrypted transport and server-side protection for social authorization secrets. No system eliminates all risk. Restricted media backups expire after seven days, with storage lifecycle deletion normally within an additional day. Database recovery history and limited operational logs follow the hosting provider’s configured retention windows and are isolated from ordinary app use. A restore must reapply deletions and revoked access before service resumes.

Google and YouTube data

Lumera uses YouTube API Services for connected YouTube features. Google’s Privacy Policy is at https://policies.google.com/privacy. Disconnecting YouTube removes its locally stored account metadata, performance observations, external publishing identifiers and upload state; it does not delete your own media or captions, or remove videos already on YouTube. We also revoke the stored authorization when its last connected destination is removed. You may revoke access at https://security.google.com/settings/security/permissions or ask us to delete YouTube API data. Deletion requests are handled as soon as possible and within seven calendar days. Active YouTube authorizations and account metadata are periodically checked; if authorization cannot be confirmed, retained API data is removed no later than 30 days after the last verification. Performance observations are retained for at most 30 days.

Your choices and US privacy rights

Edit available account/workspace settings, disconnect social accounts, use self-service export/closure, or email support@lumeramanager.com to request access, correction, export or deletion. We verify requests proportionately and never ask for a password or token. State-law rights, authorized agents, opt-outs and appeals apply where required; we will explain a lawful refusal or extension and will not discriminate for exercising protected rights. Our current practices do not involve selling personal information or targeted advertising. Privacy requests are separate from marketing-email and analytics choices.

API and billing at launch

When API and billing features are activated, we will also process key/project permissions, usage records, spending limits, subscription details and invoices needed to provide and bill the service. Card entry will use the selected payment provider; do not send card details in support messages or API requests. The payment provider and final processing details will be identified before checkout opens.

Age and changes

Lumera’s initial public launch is US-only and 18+. It is not directed to children. If you believe a child has provided account data, contact us so we can investigate and take appropriate action. Uploaders remain responsible for lawful permissions involving other people. This notice will be updated when practices change, with notice of material changes where required.

Data Deletion

How to remove Lumera data or disconnect a social account. Launch review copy.

Request deletion

Use Account → Profile → Close account, or email support@lumeramanager.com. Specify the account, workspace or social connection you want removed. A special subject line is not required. Do not send passwords or tokens. We will verify your authority proportionately.

What is removed

Account closure removes your profile, workspaces you own, app-held content and stored social authorizations, and invalidates your sessions. For a shared workspace we must respect other members’ rights. Pending or uncertain publishing may need assisted handling before closure; this does not waive deletion rights or deadlines. Deleting a connection removes provider data while preserving your own Lumera content.

YouTube disconnect and revocation

Disconnect YouTube in the workspace’s Social accounts section. Local YouTube account metadata, performance observations, publishing identifiers and upload state are removed. Authorization is revoked when its last connected destination is removed. You can also revoke Lumera at https://security.google.com/settings/security/permissions or request deletion by email. YouTube API-data deletion requests are completed as soon as possible and within seven calendar days. Changes made in Google’s permissions are detected by periodic checks, with deletion no later than 30 days after the last verified authorization.

Published copies and backups

Videos and posts already published on social platforms must be removed there. A provider may finish a request already accepted before cancellation. Revoking a Lumera media delivery URL cannot erase a downloaded copy. Restricted media backups expire after seven days, normally with up to one additional day for lifecycle deletion. Recovery history follows the hosting provider’s configured window; deleted data is excluded from ordinary use and deletions must be reapplied during recovery.

Timing and confirmation

We follow applicable privacy-law and platform deadlines. We will confirm the scope completed and explain any lawful retention or extension. Limited records may be retained for legal obligations, billing disputes or security; they are restricted to those purposes. Contact us if you need assistance or want to challenge a decision.